Frequently Asked Questions
1. Do you bring your own supplies and equipment?
We bring everything
Mops and buckets
Telescopic duster for cobweb removal
You only supply the dirt
No more running to the store for supplies the night before your cleaning is scheduled
2. Can I get a price over the phone?
After over seven years in the business, we know how to ask the right questions to get you and accurate estimate over the phone without a visit. We would rather not waste your time with a home visit when we can give you the information quicker on the phone.
Some companies insist on making an appointment to visit your home first, but this is usually just to give them the opportunity for a high pressure sales call
3. How do I make payments?
On all cleans we accept cash or check or payment can be made through the website using PayPal. If you are not home, payment should be left on kitchen counter or made through website. Commercial payments vary by contract
4. Do I have to sign a contract?
Homeowners never have to sign a contract. On the initial visit we do require you to sign a copy of our policies and procedures, but you are never committed to continued service beyond the initial visit. If you do encounter a company requiring a contract, our advice is to “RUN SCREAMNG” in the opposite direction.
5. Do the same people come each time?
We always want to send the same people; they are the ones that know you and your home or office best. We accomplish this the majority of the time, but due to illness and crew turnover, we might have to substitute a member of the team, and on rare occasions send a different crew altogether.
Not only do you get the same people you are accustomed to, but you know you won’t be stood up the day before an important event because the cleaning lady is sick.
6. What if they break something?
Accidents do occur occasionally. Our insurance carrier will handle any major losses, while we handle minor mishaps directly. The most tragic possible loss is breaking something of high sentimental value, but low monetary value. Be safe rather than sorry, with such items by storing them away on cleaning days, or instruct us to bypass them while dusting